Kerry Logistics Network Limited and Canon Hongkong Company Limited have recently celebrated their 10 years of partnership, building on best practice in electronics supply chain in the Hong Kong market. The partnership began with Kerry Logistics’ management of CanonHongkong’s regional distribution centre in Hong Kong for the Asia Pacific market in 2008. Over the years, the two companies have been working closely to streamline Canon Hongkong’s operations, enhance its supply chain efficiency, and jointly launch innovative products to the market.
Samuel Lau, deputy managing director – Integrated Logistics of Kerry Logistics, said, “Canon Hongkong has been one of our most important clients and business partners for 10 years. We have been growing together while navigating the ever-changing electronics market. Last year, we were honoured to receive the 10 Years’ Appreciation Award from Canon Hongkong for our service excellence. Joining hand in hand, we look forward to devising more competitive solutions for Canon Hongkong for another 10 years.”
Today, Kerry Logistics is offering total logistics solutions to support Canon Hongkong’s operation which cover a full range of products, from cameras, copiers, to printers and other accessories. The scope of services ranges from components management, parts replenishment, distribution to major wholesalers and key chain stores of electronics appliances, and returns logistics. With Kerry Logistics’ speed-to-market solutions, Canon Hongkong is able to deliver its new products to consumers within the shortest possible time.
Shunichi Morinaga, president and chief executive of Canon Hongkong, said, “We are continuously finding ways to improve customer satisfaction. Kerry Logistics has been supportive to meet our business strategies through frequent communications and swift actions. We really appreciate Kerry Logistics’ tireless efforts in accommodating our logistics needs in the fast-paced world while working together with us in achieving strategic cost optimization.”
Catering to the evolving business needs of Canon Hongkong, Kerry Logistics has introduced the electronic proof of delivery that shortens the time gap between delivery and installation of copiers, minimising B2B customers’ wait time and improving customer satisfaction. To streamline operations and improve efficiency, both companies have also worked together and adopted mobile technology in inbound and outbound order handling with real-time information updates. Other add-on services that enhance Canon Hongkong’s operation efficiency and customer services include automatic route assignment, pre-installation of copiers, and recycling of toner and ink cartridges.
The two companies also jointly launched Integrated Records Solutions in 2010, an innovative records solution that covers document collection, imaging, indexing, physical and electronic storage as well as records disposal. Target customers of this joint service are mainly banks, law firms, accounting firms, theme parks, and various government departments.